RMA

RMA Requests

(United States) Should it be necessary for any reason to return a product to Ci Design, an RMA return authorization number must be obtained and the following procedures must be followed:

  1. Download the RMA Request Form:
  2. Fax request to a Ci Design representative stating reason for return and provide:
    • Purchase Order Number
    • Invoice Number
    • Ci Design’s Part Number
    • Serial Number (if applicable)

    Please fax to: U.S. 1-949-273-6781

  3. Purchaser will be faxed an RMA number and instructions for returning products.
  4. The RMA number must appear on the shipping label of each carton and all shipping documents that are being returned. RMA product must be received by Ci Design within thirty (30) days after authorization date.
  5. Purchaser must ship returned products “prepaid” unless Ci Design has agreed in writing to other arrangements.
  6. Under all circumstances, any products returned to Ci Design must be authorized via Ci Design RMA procedures.
  7. We will not issue cash refund.

RMA Policy

Should it be necessary for any reason to return a product to Ci Design, an RMA return authorization number must be obtained and the following procedures must be followed: (1) Fax or email a request to a Ci Design representative stating reason for return and provide: purchase order number, invoice number, Ci Design’s part number, and serial number (when applicable). (2) Purchaser will be faxed or emailed a RMA number and instructions for returning products. (3) The RMA number must appear on the shipping label of each carton and all shipping documents that are being returned. RMA product must be received by Ci Design within thirty (30) days after authorization date. (4) Purchaser must ship returned products “prepaid” unless Ci Design has agreed in writing to other arrangements. (5) Under all circumstances, any products being returned to Ci Design must be authorized via Ci Design RMA procedures. (6) Items may be returned for replacement or credit only. (7) All custom products are eligible for repair and return only. Cash refunds will not be given without specific written authorization made at the time the RMA is issued by Ci Design. Items being returned must be original Ci Design products and covered by an applicable warranty period. The authorized returned products must be packaged in their original packing material with all components included. All returned items must be in resalable condition, new or no usage. If these requirements are not met, Ci Design will recover the loss via increased restocking charges or return the products to Purchaser. If Purchaser is requesting a credit to its account, Purchaser’s written request for RMA must be made within three (3) days after the receipt of the applicable product(s). Upon acceptance of the returned product(s) by Ci Design, Purchaser’s account will be credited, less a 25% “restocking fee”. Ci Design cannot provide cash refunds. UNDER NORMAL USE, SHOULD THE PRODUCT UNDER WARRANTY FAIL IN MATERIAL OR CRAFTMANSHIP, Ci DESIGN WILL, AT ITS SOLE DISCRETION, (1) REPAIR AND RETURN THE PRODUCTS, FREIGHT PREPAID, AND HONOR THE BALANCE OF THE WARRANTY PERIOD OR (2) REPLACE OR SUBSTITUE THE PRODUCTS, FREIGHT PREPAID, AND HONOR THE BALANCE OF WARRANTY PERIOD. PRODUCTS THAT HAVE BEEN DAMAGED THROUGH NEGLIENCE, ACCIDENT, ABUSE, MISAPPLICATION, MODIFICATION, MISUSE OF THE PURCAHSER OR ITS AGNEST OR DAMAGED THROUGH SERIVICES, UPGRADES, CHANGE VERSION OR EXPANSIONS PERFORMED BY NOT A Ci DESIGN’S REPRESENTATIVE OR Ci DESIGN AUTHORIZED SERVICE PROVIDER WILL BE, AT PURCASHER’S DISCRETION, REPLACED AT PURCHASER’S COST OR RETURN TO PURCHASER UN-REPAIRD, FREIGHT COLLECT. Any credit balance or other sum owed to customer which remains unclaimed by customer for a period of eighteen months will become the property of CiDesign.


Questions?

Please contact a representative for any questions or concerns regarding RMAs.

Limited Warranty

Ci DESIGN WARRANTS TO THE ORIGINAL PURCHASER THAT ITS EXTERNAL ENCLOSURE PRODUCTS INCLUDING THE COMPONENTS THEREIN, SHALL BE FREE FROM DEFECTS IN MATERIAL AND CRAFTSMANSHIP FOR A LIMITED PERIOD OF THREE (3) YEARS. SHOULD Ci DESIGN BUNDLE, OFFER, COMBINE OR DISTRIBUTE ANY THIRD PARTY’S HARDWARE, PRODUCTS, COMPONENTS, THE WARRANTY OFFERED BY SUCH MANUFACTURERS OR SUPPLIERS MUST APPLY. ANY SOFTWARE INSTALLED, DISTRIBUTED, OR SOLD BY Ci DESIGN IS NOT COVERED BY Ci DESIGN’S LIMITED WARRANTY AND MUST ONLY REFER TO THE LICENSING AGREEMENT ACCOMPANYING TO THE SOFTWARE FOR THE TERMS AND CONDITIONS OF USING SUCH SOFTWARE. ANY OTHER LIMITED WARRANTY PERIOD OFFERED BY Ci DESIGN TO DIFFERENT PRODUCTS FREE FROM DEFECTS IN MATERIAL AND CRAFTSMANSHIP TO THE ORIGINAL PURCHASER WILL BE SPECIFIED IN OUR WRITTEN QUOTATION, CONTRACT OR IN ANY OTHER WRITTEN FORM TO PURCHASER. PURCHASER’S PURCHASE ORDER TO Ci DESIGN SHALL BE DEEMED IN ACCEPTANCE OF SUCH LIMITED WARRANTY. Ci DESIGN’S WARRANTY PERIOD STARTS FROM THE DATE OF INVOICE. THESE ARE THE ONLY WARRANTIES Ci DESIGN OFFERS. Ci DESIGN MAKES NO OTHER WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WRITTEN, ORAL OR STATUTORY, AND EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY OR FITNESS FOR ANY SPECIFIC PURPOSE, REGARDLESS OF ORIGIN. Ci DESIGN DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTY FOR CLAIMS OF ACTUAL OR ALLEGED PATENT INFRINGEMENT FOR ANY Ci DESIGN PRODUCT, INCLUDING Ci DESIGN PRODUCTS THAT ARE COMBINED WITH HARDWARE, SOFTWARE, EQUIPMENT, OR OTHER MATERIALS NOT FURNISHED BY Ci DESIGN, INCLUDING ANY COVERAGE FOR COMPENSATORY DAMAGES, PUNITIVE DAMAGES, ATTORNEY FEES, COSTS, CONSEQUENTIAL DAMAGES, OR OTHER LOSSES, EXPENSES, OR DAMAGES. UNDER NO CIRCUMSTANCE IS Ci DESIGN LIABLE FOR ANY OF THE FOLLOWING EVEN IF PURCHASER HAS BEEN INFORMED OF THEIR POSSIBLITY: (a) LOSS OF, DAMAGE TO DATA, (b) INCIDENTAL OR CONSEQUENTIAL DAMAGES, (c) LOST BUSINESS, REVENUE, PROFIT, GOODWILL OR ANY ANTICIPATED SAVINGS, (d) THIRD PARTY CLAIMS AGAINST PURCHASER FOR DAMAGES.Ci DESIGN WARRANTS TO THE ORIGINAL PURCHASER THAT ITS EXTERNAL ENCLOSURE PRODUCTS INCLUDING THE COMPONENTS THEREIN, SHALL BE FREE FROM DEFECTS IN MATERIAL AND CRAFTSMANSHIP FOR A LIMITED PERIOD OF THREE (3) YEARS. SHOULD Ci DESIGN BUNDLE, OFFER, COMBINE OR DISTRIBUTE ANY THIRD PARTY’S HARDWARE, PRODUCTS, COMPONENTS, THE WARRANTY OFFERED BY SUCH MANUFACTURERS OR SUPPLIERS MUST APPLY. ANY SOFTWARE INSTALLED, DISTRIBUTED, OR SOLD BY Ci DESIGN IS NOT COVERED BY Ci DESIGN’S LIMITED WARRANTY AND MUST ONLY REFER TO THE LICENSING AGREEMENT ACCOMPANYING TO THE SOFTWARE FOR THE TERMS AND CONDITIONS OF USING SUCH SOFTWARE. ANY OTHER LIMITED WARRANTY PERIOD OFFERED BY Ci DESIGN TO DIFFERENT PRODUCTS FREE FROM DEFECTS IN MATERIAL AND CRAFTSMANSHIP TO THE ORIGINAL PURCHASER WILL BE SPECIFIED IN OUR WRITTEN QUOTATION, CONTRACT OR IN ANY OTHER WRITTEN FORM TO PURCHASER. PURCHASER’S PURCHASE ORDER TO Ci DESIGN SHALL BE DEEMED IN ACCEPTANCE OF SUCH LIMITED WARRANTY. Ci DESIGN’S WARRANTY PERIOD STARTS FROM THE DATE OF INVOICE. THESE ARE THE ONLY WARRANTIES Ci DESIGN OFFERS. Ci DESIGN MAKES NO OTHER WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WRITTEN, ORAL OR STATUTORY, AND EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY OR FITNESS FOR ANY SPECIFIC PURPOSE, REGARDLESS OF ORIGIN. Ci DESIGN DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTY FOR CLAIMS OF ACTUAL OR ALLEGED PATENT INFRINGEMENT FOR ANY Ci DESIGN PRODUCT, INCLUDING Ci DESIGN PRODUCTS THAT ARE COMBINED WITH HARDWARE, SOFTWARE, EQUIPMENT, OR OTHER MATERIALS NOT FURNISHED BY Ci DESIGN, INCLUDING ANY COVERAGE FOR COMPENSATORY DAMAGES, PUNITIVE DAMAGES, ATTORNEY FEES, COSTS, CONSEQUENTIAL DAMAGES, OR OTHER LOSSES, EXPENSES, OR DAMAGES. UNDER NO CIRCUMSTANCE IS Ci DESIGN LIABLE FOR ANY OF THE FOLLOWING EVEN IF PURCHASER HAS BEEN INFORMED OF THEIR POSSIBLITY: (a) LOSS OF, DAMAGE TO DATA, (b) INCIDENTAL OR CONSEQUENTIAL DAMAGES, (c) LOST BUSINESS, REVENUE, PROFIT, GOODWILL OR ANY ANTICIPATED SAVINGS, (d) THIRD PARTY CLAIMS AGAINST PURCHASER FOR DAMAGES.


Shipping & Damage Claims

Any and all shipping claims are your responsibility. Inspect each shipment upon delivery and IMMEDIATELY report all damage to the carrier. There may be time limits and inspections may be required. Contact your sales representative so that we may provide any assistance possible. (United States) In the event of a claim, Ci Design invoices must still be honored for payment.

Misshipments

If we made an error in shipping

If you discover within five (5) days that there is an error in the shipment, incorrect parts or DOA, please contact your sales representative for immediate correction. Once verified, we will issue an RMA number. If applicable, we will cross-ship to you and pay the freight charges. Please return any parts UPS-ground. We will credit your account for the surface freight amount you incurred. Ci Design cannot provide cash refunds.

If you made an error in shipping

If you ordered parts that turned out to be the incorrect choice for your solution, you may return them within three(3) days of receipt. All freight must be prepaid for replacement (please call for RMA number).

Once the product of returned has been received intact, in new and sellable condition, Ci Design will credit your account, reship your correct order and re-invoice. For C.O.D. accounts, the amount on the C.O.D. tag will be reduced accordingly. There will be no restocking fee. Ci Design cannot provide cash refunds.

Returns

If replacements are not required and you choose to return a Ci Design product, you must do so within three (3) days of receipt, provided the returned products have been received by Ci Design intact, in new and resellable condition. Your account will be credited less a minimum of 25% retained as a restocking fee. Ci Design cannot provide cash refunds.