Placing An Order

The terms and conditions stated in here are for guidance only. The specific terms and conditions related to any order will be set forth on Ci Design’s invoice and no other terms or conditions shall apply.

(United States) All prices are quoted and are to be paid in U.S. dollars drawn on a U.S. banking institution. All pricing is subject to change without notice. EXCEPTIONS: with 30 days written notification, confirmed scheduled blanket hard copy purchase orders and/or other signed contractual agreements may be subject to price change. Ci Design will honor, at the current price, any backlog determined to be past due.

Ci Design has established a minimum shipment of $50.00 to maintain a cost sufficient order fulfillment program. For international orders, the minimum amount per shipment is $250.00.

Upon your schedule and availability of carrier pick ups, Ci Design will strive to ship your order the day that it is received. Exceptions to the above are:

  • Your account is on shipping / credit hold.
  • Your order is for substantial quantity and placed late in the day.
  • The carrier fails to make a pick up.

For international customers, once payment is received, your order will ship within twenty-four (24) hours, subject to stock availability. We will honor your shipping instructions should you not require immediate shipment.

Written and signed hard copy purchase orders are required. All orders are considered firm and are acceptable via fax or mail.

If a product ordered by Purchaser is either custom made, modified, special-order or simply not an item that Ci Design stocks, and Purchaser is not under a written OEM agreement with Ci Design, Purchaser may be required to pay Ci Design a non-refundable deposit for the amount that is mutually agreed upon. Any deposits for products ordered hereunder are non-refundable. If a product ordered by Purchaser is manufactured according to designs or specifications provided by Purchaser, Purchaser agrees to indemnify and hold harmless Ci Design, its affiliates, offers, agents and employees, from and against any claims, expenses, losses, attorney fees, costs, damages or liabilities related to third party claims of actual or alleged infringement of intellectual property rights, including without limitation, patent, copyright and trademark violations.

Ci Design will collect all applicable state and local taxes in addition to the purchase price from Purchaser. If goods purchased from Ci Design are intended for resale, Purchaser shall provide Ci Design with a tax exempt certificate acceptable to the applicable taxing authority.

Methods & Carriers

(United States) – All ground shipments less than a standard pallet (40″ x 44″ x 48″) or 500 pounds ship UPS-ground unless you specify an alternate carrier. To minimize freight costs for shipments over 500 pounds, please specify your carrier. Shipments requested next day air or morning delivery, will ship UPS-red or Federal Express. These are the most cost effective methods for small parcel air shipments if delivery times are acceptable. Ci Design has accounts with these carriers and passes the discounts on to our customers. For UPS and Federal Express, our shipping terms are F.O.B. origin, freight collect.

(Europe & other areas) – Standard orders are shipped ex-works Maastricht. Please specify your freight forwarder. Shipments requested next day air for next day delivery will be shipped UPS within Europe unless otherwise specified. Contact your European Sales Representative for more detailed information.

Insurance

For UPS and Federal Express shipments, Ci Design will purchase insurance on your behalf. This includes the amount with shipping charges. We recommend you purchase insurance with all other carriers. The risk of loss transfers to your account upon delivery to a carrier for shipment.

Domestic C.O.D. with credit limit is our primary method of transacting business. For international customers, the primary method of transacting business is prepayment via wire transfer of funds (T/T) irrevocable letters of credit. For L/Cs please contact our international sales department for instructions, guidelines and other acceptable payment methods. If you are located in Europe, Middle East or Africa, then please contact your sales representative for our bank information.

Please contact us for more information on Payment By Credit.

Payment By Credit

Domestic C.O.D. with credit limit is our primary method of transacting business. For international customers, the primary method of transacting business is prepayment via wire transfer of funds (T/T) irrevocable letters of credit. For L/Cs please contact our international sales department for instructions, guidelines and other acceptable payment methods. If you are located in Europe, Middle East or Africa, then please contact your sales representative for our bank information.

C.O.D.

(United States) First time shipments are automatically approved to ship C.O.D. with company check up to a credit limit of $500.00. First time shipments over $500.00 or subsequent shipment over this limit are shipped C.O.D. cashers checks. Ci DESIGN CONSIDERS C.O.D. STATUS AN EXTENSION OF CREDIT. For credit limits over the pre-assigned $500 limit, please be prepared to submit bank and trade reference information. information received is kept strictly confidential. Please allow two (2) weeks for processing.


Late Charges

Ci Design will charge a 1% per month late charge for all overdue invoices. Delinquent invoices will be assessed a minimum one month’s late charge and 1% per month until payment is received in full.


International

Please contact your local representative for details on VAT and duties.

Bounced Checks

Ci Design will charge a $25.00 handling fee and may assess up to (3) times the amount of the check (maximum allowed by law). NSF checks are recorded in your payment history file which will affect future credit decisions and possibly cause our business relationship to cease. Be prepared to Federal Express overnight a.m. delivery a replacement cashier’s check or confirm a wire transfer of funds with a 24 hour notification from your bank if NSF checks occur. Repeated NSF occurrence will cause your account to revert to C.O.D. cashier’s check or prepayment status.

Credit Application

Please download the Bank and Trade Reference Form below. Fax information is mandatory for Trade Reference Form. Credit application will not be processed without the fax number of your trade reference.

Credit Application Form (US)

Please allow at least 7 – 10 days to process your application.