Placing An Order

The terms and conditions stated in here are for guidance only. The specific terms and conditions related to any order will be set forth on Ci Design's invoice and no other terms or conditions shall apply.

• Pricing

  (United States) All prices are quoted and are to be paid in U.S. dollars drawn on a U.S. banking institution. All pricing is subject to change without notice. EXCEPTIONS: with 30 days written notification, confirmed scheduled blanket hard copy purchase orders and/or other signed contractual agreements may be subject to price change. Ci Design will honor, at the current price, any backlog determined to be past due.

  ---

  Minimum Order

  Ci Design has established a minimum shipment of $50.00 to maintain a cost sufficient order fulfillment program. For international orders, the minimum amount per shipment is $250.00.

  ---

  Shipping Cycle

  Upon your schedule and availability of carrier pick ups, Ci Design will strive to ship your order the day that it is received. Exceptions to the above are:

  • Your account is on shipping / credit hold.
  • Your order is for substantial quantity and placed late in the day.
  • The carrier fails to make a pick up.

  For international customers, once payment is received, your order will ship within twenty-four (24) hours, subject to stock availability. We will honor your shipping instructions should you not require immediate shipment.

  ---

  Purchase Order

  Written and signed hard copy purchase orders are required. All orders are considered firm and are acceptable via fax or mail.

  ---

  Custom Product Orders

  If a product ordered by Purchaser is either custom made, modified, special-order or simply not an item that Ci Design stocks, and Purchaser is not under a written OEM agreement with Ci Design, Purchaser may be required to pay Ci Design a non-refundable deposit for the amount that is mutually agreed upon. Any deposits for products ordered hereunder are non-refundable. If a product ordered by Purchaser is manufactured according to designs or specifications provided by Purchaser, Purchaser agrees to indemnify and hold harmless Ci Design, its affiliates, offers, agents and employees, from and against any claims, expenses, losses, attorney fees, costs, damages or liabilities related to third party claims of actual or alleged infringement of intellectual property rights, including without limitation, patent, copyright and trademark violations.

  ---

  Taxation

  Ci Design will collect all applicable state and local taxes in addition to the purchase price from Purchaser. If goods purchased from Ci Design are intended for resale, Purchaser shall provide Ci Design with a tax exempt certificate acceptable to the applicable taxing authority.

  ---

  International

  Please contact your local representative for details on VAT and duties.

• Shipping

  Methods & Carriers

  (United States) - All ground shipments less than a standard pallet (40" x 44" x 48") or 500 pounds ship UPS-ground unless you specify an alternate carrier. To minimize freight costs for shipments over 500 pounds, please specify your carrier. Shipments requested next day air or morning delivery, will ship UPS-red or Federal Express. These are the most cost effective methods for small parcel air shipments if delivery times are acceptable. Ci Design has accounts with these carriers and passes the discounts on to our customers. For UPS and Federal Express, our shipping terms are F.O.B. origin, freight collect.

  (Europe & other areas) - Standard orders are shipped ex-works Maastricht. Please specify your freight forwarder. Shipments requested next day air for next day delivery will be shipped UPS within Europe unless otherwise specified. Contact your European Sales Representative for more detailed information.

  Insurance

  For UPS and Federal Express shipments, Ci Design will purchase insurance on your behalf. This includes the amount with shipping charges. We recommend you purchase insurance with all other carriers. The risk of loss transfers to your account upon delivery to a carrier for shipment.

  ---

  Payment By Credit

  Domestic C.O.D. with credit limit is our primary method of transacting business. For international customers, the primary method of transacting business is prepayment via wire transfer of funds (T/T) irrevocable letters of credit. For L/Cs please contact our international sales department for instructions, guidelines and other acceptable payment methods. If you are located in Europe, Middle East or Africa, then please contact your sales representative for our bank information.

  Please click here for more information on Payment By Credit.